Supporting Community Through Housing: An Inside Look at Housing ACT
Meet Louise, the Senior Director of Tenant Experience at Housing ACT, a dedicated individual committed to helping people in need. With a passion for supporting the community, Louise shares her insights into the challenges and rewards of working in social housing.
A Day in the Life of a Housing ACT Staff Member
- Louise emphasizes the importance of engaging with and supporting members of the community who are facing financial hardships or homelessness.
- She acknowledges the challenges of dealing with frustrated clients and the impact it can have on staff members.
- Despite supply and demand issues, Louise and her team work tirelessly to provide stable housing for those in need.
A Personal Connection to Public Housing
As a Canberran who grew up in public housing, Louise understands the pressures faced by her clients on a personal level. Her journey from a humble background to a leadership role at Housing ACT is a testament to her dedication to helping others.
The Role of Tenant Experience
- Louise’s team focuses on supporting tenants through rent accounts, inspections, and complaints, with a social landlord lens.
- They prioritize understanding the needs of tenants and providing assistance to help them sustain their tenancies.
- Louise is passionate about changing the narrative around social housing and highlighting the positive impact they have on the community.
Safety Measures and Support for Staff
- Due to occupational violence, Housing ACT has implemented measures to protect staff members, including regular communication and specialist training programs.
- They provide duress devices for frontline staff and offer follow-up support in case of incidents.
- While incidents of aggression are rare, Housing ACT prioritizes the safety and well-being of their staff.
Rewarding Career Opportunities
For those interested in making a difference in the community, working in housing assistance offers a fulfilling career with a mix of fieldwork and office responsibilities. Louise highlights the value-driven outcomes and client engagement that make this job rewarding for those who are passionate about helping others.
Conclusion
Through her dedication and commitment to supporting the community, Louise exemplifies the values of Housing ACT and the positive impact they have on the lives of their clients. With a focus on empathy, understanding, and proactive support, Housing ACT continues to make a difference in the lives of those in need.
FAQs
How does Housing ACT support vulnerable tenants?
Housing ACT provides assistance with rent accounts, inspections, complaints, and personalized support to help tenants sustain their tenancies.
What measures are in place to protect staff from occupational violence?
Housing ACT offers regular communication, specialist training programs, duress devices for frontline staff, and follow-up support for incidents involving aggression.