The Impact of Safewards Program on Hospital Wards
Safewards is a groundbreaking program that has been implemented in several hospitals to create a more positive and safe environment for both staff and consumers. The program aims to reduce occupational violence and restrictive practices through a range of evidence-based activities.
Nurses and Midwives Towards a Safer Culture Strategy
The Nurses and Midwives Towards a Safer Culture ‘The Next Steps’ Strategy has successfully supported four wards at Canberra Hospital and North Canberra Hospital in implementing Safewards. The strategy involves using various tools to promote a safer and more supportive environment for both staff and consumers. Additionally, another four wards at University of Canberra Hospital are set to begin implementing Safewards in September 2024.
Key Components of Safewards
Safewards includes several evidenced-based activities, such as:
- Staff and consumers agreeing on their expectations of each other
- Finding more positive ways to support consumers in distress
- Supporting consumers when they receive bad news to reduce distress
Personalized Approach at North Canberra Hospital
At North Canberra Hospital, registered nurse Laura and her team have introduced a unique initiative known as the ‘sunflower tool.’ This tool allows staff, visitors, and consumers to share personal details such as hobbies, favorite TV shows, or pets. By sharing this information, stronger relationships are built, leading to a better sense of understanding, safety, and connection within the ward.
Laura shared a heartwarming story of how the ‘sunflower tool’ helped a patient’s family during episodes of agitation and distress. By using familiar nicknames and information provided by the family, the staff were able to effectively calm the patient down, showcasing the power of personalized care.
Promoting Person-Centered Care
The initiative at North Canberra Hospital promotes care that is person-centered, trauma-informed, and recovery-oriented. This approach has led to the development of stronger therapeutic relationships between staff and consumers, ultimately enhancing the overall quality of care.
Research and Impact
Research has shown that Safewards interventions play a crucial role in supporting staff, consumers, and carers, thereby reducing potential conflict, rates of occupational violence, and restrictive practices. By the end of June 2026, the program is expected to be implemented in a total of 12 wards across Canberra Health Services.