Why the domestic violence system is ‘at crisis point’ and ‘isn’t coping’ with demand
The Royal Commission into Domestic, Family and Sexual Violence
The Royal Commission into Domestic, Family and Sexual Violence was officially launched in July with the aim of addressing the pressing issues surrounding domestic violence in Australia. The commission’s first day of hearings delved into the critical link between housing instability and domestic violence, shedding light on the challenges faced by victims and service providers alike.
Challenges faced by domestic violence service providers
South Australia’s domestic violence crisis line experienced a surge in calls on the same day the Royal Commission commenced its work. The head of the state’s largest domestic and family violence services provider highlighted the overwhelming demand faced by the system, citing a lack of resources to adequately support those in need.
Commissioner Natasha Stott Despoja’s mission
Commissioner Natasha Stott Despoja emphasized the urgent need to revamp existing systems to combat domestic, family, and sexual violence effectively. The commission aims to identify solutions that will not only reduce but potentially eliminate the prevalence of such violence, ultimately saving lives and creating a safer environment for all.
Housing instability and domestic violence
The commission’s exhaustive “listening phase” involved numerous consultations, submissions, and surveys, underscoring the multifaceted nature of the issue at hand. Women’s Safety Services SA chief executive Maria Hagias highlighted the shift from early intervention to crisis management within the system, attributing this change to a lack of funding and escalating demand.
- Community awareness around domestic violence has increased significantly.
- Funding has not kept pace with the rising demand for services.
- Tough decisions have led to a focus on crisis management over prevention.
Crisis hotlines overwhelmed by demand
The SA domestic violence hotline faced a record number of calls on the day the commission commenced its work, pointing to the escalating need for support services. Despite receiving an overwhelming volume of calls, the hotline can only answer 70 per cent of them, highlighting the strain on resources and the distress experienced by both callers and frontline staff.
- Expected call volume for 2024 is projected to reach 35,000.
- Only 70 per cent of calls can be answered due to resource constraints.
- The system is struggling to cope with the increasing demand, reaching a crisis point.
How to seek help
If you or someone you know is impacted by family and domestic violence, immediate support is available. Contact 1800RESPECT on 1800 737 732, text 0458 737 732, or visit their website for assistance. In emergency situations, dial 000 for urgent help. Additionally, No to Violence operates a helpline at 1300 766 491 for those seeking support.